Return and Refund Policy
Last updated: November 28, 2024
Thank you for buying from Summit CRM
If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.
The following terms are applicable for any products or subscriptions that you purchased with us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Summit CRM LLC, and its various products and services.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Summit CRM subscriptions accessible from , various affiliate links and funnels, or any other done for you service that you hired us for.
"You" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform Us of Your decision by:
Conditions for Returns
For eligibility of refund or return of payment, please review the conditions below.
The following cases are not eligible for return.
Leads generated via personal (customized) Facebook Campaign for incorrect or omitted information provided by the lead itself including but not limited to: Date of Birth, Name, Email, Phone Number, or State.
The Goods made to Your specifications or clearly personalized, and subsequently approved by You by written or verbal approval; delivered by Summit CRM
Done for You Services in which projects have already been initiated.
The Goods which are launched, or made live, by beginning a marketing campaign using the Goods.
A Subscription Service can be cancelled on any given date; but past months' payments cannot be refunded. On certain occasions, we will refund the last month only.
Auto Recharge Payments (for SMS/MMS texting, phone numbers, calls, A2P registration fees, and emails sent within Summit CRM) are not refundable since they are a direct bill incurred by Summit CRM to provide You those services in partnership with phone and email carriers and providers as well as regulatory groups like The Campaign Registry.
While Summit CRM is provided as a month-to-month service with no commitment, promotions and package rates may be made available at a reduced rate. To provide these massively discounted services, You are entering into a term-based commitment to the services included. As such, any Summit CRM or Done-For-You promotional purchase including, but not limited to 3, 6, or 12 month packages are non-refundable.
From time-to-time, exclusive annual plans and life-time access plans are also made available. In alignment with the previous conditions, these plans are not eligible for refunds.
Unused months of service or hours of Done-For-You assistance are not eligible for partial refunds in the case of the promo packages or extended service commitments listed above.
Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Users who break our Terms and Conditions including, but not limited to, intentional spamming, phishing, or scamming through Summit CRM, as well as cancellations due to abuse towards Summit CRM service providers are not eligible for refunds.
Contact Us
If You have any questions about our Returns and Refunds Policy, please contact us: